Sales Process Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $130,000

Role Overview

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The Sales Support Specialist plays a pivotal role within the sales team, providing first-line internal sales support to various stakeholders. The specialist is responsible for ensuring timely and accurate completion of requests, working closely with the front-line sales team to optimize performance.

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The primary objective of this role is to provide exceptional customer service, supporting the sales process from application to settlement preparation. This involves proactively managing pipelines, following up on leads, and preparing customer contracts and corresponding documents.

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Key responsibilities include:

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  • Providing dedicated sales support to meet business objectives
  • Maintaining open communication channels with stakeholders to ensure seamless transactions
  • Coordinating the preparation of approval conditions for settlements
  • Serving as the first point of contact for AML processes
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Additional responsibilities involve collaborating with the Sales Support Team Leader to monitor workload and turnaround times, while adhering to company policies and procedures.

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Main Performance Indicators (KPIs)

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  • Customer satisfaction ratings
  • Turnaround times for application to approval and settlement preparation
  • First-time right rate for approvals and settlements
  • Follow-up times on non-first time right instances
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Benefits Package

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  • Ongoing professional development opportunities
  • A comprehensive health and wellness program
  • Flexible work arrangements to promote work-life balance
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Requirements

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  • Proven ability to deliver exceptional customer service
  • Strong initiative-taking skills and enthusiasm
  • High level of honesty and integrity
  • Prior experience in sales support within a leasing/finance organization
  • Excellent understanding of documentation, equipment finance products, credit risks, and compliance policies
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About Us

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We value collaboration, honesty, and directness, creating a workplace where everyone feels valued and empowered to contribute. Our culture is built around innovation, growth, and diversity.

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