Lead Customer Value Realization Specialist

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000

Job Description

We are seeking a highly skilled Customer Success Manager to join our team. In this role, you will be responsible for ensuring the long-term success of our largest customers.

As a Customer Success Manager, you will act as a leader and mentor to your team, supporting new hire interviews, onboarding, and ongoing mentorship. You will be a trusted advisor and educator, using your curiosity to understand not only how features work, but why, with an interest in operations and logistics to solve the next puzzle.

This role requires 25% travel and is suited for someone eager to contribute to a dynamic software startup shaping hospitality.

About The Team

The Strategic Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our largest customers in APAC. Our team combines skills from consulting, business analysis, project management, SevenRooms advocacy, and customer success, with a strong curiosity about technology and hospitality.

About The Role

  • You will help lead customer value realization by understanding customer KPIs. Become a trusted advisor and lead account strategy through defined implementation & onboarding processes.
  • You will act as a customer champion and advocate. Ensure customer needs are communicated to executive teams while anticipating future needs and representing the company at industry conferences as a SevenRooms advocate.
  • You will monitor account performance and utilization using data to track key metrics. Plan and lead strategic on-sites with enterprise partners to maintain high engagement.
  • You will help create workflows and run internal processes. Increase efficiency in communications with partners across email and phone channels.
  • You will collaborate cross-functionally with internal teams. Prioritize new deliverables and methods based on evolving customer needs.

Key Skills And Qualifications

  • Substantial experience in challenging, customer-facing roles, ideally within B2B & SaaS, with proven experience working with the SevenRooms platform.
  • Proven experience in Customer Success or Account Management roles with the ability to articulate value propositions through phone, email, video conference, and in-person meetings.
  • Technical aptitude and understanding of hospitality software with prior experience working with Sales, Product, and Engineering teams.
  • Proven ability to lead project planning and management of cross-functional projects with exceptional client-facing oral and presentation skills.
  • Ability to communicate, present and influence credibly at all levels including executive and C-level, with a genuine desire to work in the hospitality space servicing operators.

Benefits

At DoorDash, we are committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

We offer comprehensive benefits and perks to support employees' happiness, healthiness, and well-being.

How To Apply

Refer to job details below:

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

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