Drive Customer Value

22 hours ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000
Customer Success Lead

We are looking for an experienced professional to lead customer success initiatives and drive long-term value realization. This is a key role in our In-Store business unit, where you will work closely with our largest customers in APAC.

The Role

As a Strategic Customer Success Manager, you will be responsible for ensuring the successful onboarding and ongoing mentorship of new hires, as well as leading educational sessions for customers. You will use your expertise to understand how features work and why, and apply this knowledge to provide trusted advice and guidance.

  • Lead customer value realization by understanding customer Key Performance Indicators (KPIs).
  • Become a trusted advisor and lead educational sessions for customers.
  • Travel 25% of the time to support customer success initiatives.

We are looking for someone with strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer experiences. If you have experience in consulting, business analysis, project management, or customer success, we want to hear from you.

This is a great opportunity to join a dynamic team and contribute to the growth and success of our customers. As a valued member of our team, you will have access to training and development opportunities, as well as regular feedback and coaching. You will also have the chance to work closely with other teams across the organization, sharing best practices and driving innovation.

Our Team

Our team is dedicated to delivering exceptional customer experiences through strategic partnerships and innovative solutions. We combine skills from consulting, business analysis, project management, and customer success to drive growth and value for our customers. Our team members are passionate about technology and hospitality, and we approach our work with humility, integrity, and a focus on continuous growth.

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