Maximizing Customer Value

5 days ago

Sydney, New South Wales, Australia beBeeSeniority Full time $90,000 - $120,000

Unlock the full potential of your customers with a Senior Customer Success Manager role.

This position entails managing large enterprise accounts, enhancing customer satisfaction, application engagement, retention, and growth.

As the primary contact for customers, you will understand their success criteria, share best practices, provide solution guidance, and help them realize value from our platform.

Key responsibilities include:

  • Initial onboarding of enterprise-level customers
  • Comprehensive engagement and communications strategy
  • Providing expert guidance to customers to increase collaboration and impact
  • Periodic customer success reviews and issue resolution
  • Implementing and sharing best practices to ensure maximum customer value

Requirements include:

  • 8+ years of Customer Success or Account Management experience
  • Strong commercial acumen and ability to communicate technical subjects
  • Ability to operate with autonomy and high customer satisfaction rates
  • Credibility and trust with customers and internal stakeholders

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