Service Support Consultant
2 weeks ago
Komatsu Australia provides a culture where all our people thrive. We encourage people with diverse backgrounds to apply for this role.
The Service Support Consultant role is responsible for providing assistance to internal and external customers regarding Service & Parts support. The role ensures the Branch meets operational standards set by Komatsu and the CSC (Customer Support Charter).
The role is Monday to Friday, 38 hours per week, and is located in Mt Isa.
Komatsu benefits include:
- OEM Machine Specific Training, ensuring you have the required skillset
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Income Protection Insurance provided through our company superannuation fund
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu
We are looking for:
- A current driving licence (forklift licence will be advantageous)
- Intermediate computer skills, specifically Microsoft suite and mainframe systems
- A sound working knowledge of earth moving equipment (strong mechanical aptitude will be advantageous)
- Trade qualification/s will be highly regarded
- The ability to demonstrate exceptional customer service skills and build strong working relationships
- A good understanding of how a service department operates
- Comprehensive understanding of Parts Sales
- Appropriate demeanor for communicating with customers at a senior level
- Proven experience in inventory control and warehouse systems will be advantageous
- The ability to work under pressure and independently
- The ability to upsell parts and potential service sales
We offer a zero-harm culture and competitive remuneration package. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.
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