IT Support Supervisor

1 month ago


Mount Isa, Queensland, Australia Glencore Full time
Job Title: Supervisor - Operational Support

Glencore is seeking a highly skilled and experienced IT professional to join our Information Systems and Technology team as a Supervisor - Operational Support.

Job Summary:

We are looking for a talented individual to oversee the overall compliance of the desktop environment, lead and mentor a small team, and provide on-site support to Mount Isa sites. The successful candidate will have excellent technical knowledge of PC/desktop hardware/internal components, high proficiency in supporting Windows 11, and a strong understanding of ITIL based service desk systems.

Key Responsibilities:
  • Oversee the overall compliance of the desktop environment
  • Lead and mentor a small team
  • Provide on-site support to Mount Isa sites, resolving complex technical issues for IT hardware and software
  • Configuration, installation, testing, monitoring, and maintaining IT hardware and software
  • Pro-actively identify opportunities for improvement to IT support processes, tools, and services
  • Liaise with 3rd party support and PC vendors
  • Provide input into IT projects
Requirements:
  • Demonstrated experience within a leadership role
  • Excellent technical knowledge of PC/desktop hardware/internal components
  • High proficiency in supporting Windows 11, and the desktop environments
  • A strong understanding of ITIL based service desk systems
  • Highly effective interpersonal, customer service, and documentation skills are essential
  • Tertiary qualifications in Information Technology will be highly regarded

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