Customer Service Representative

2 weeks ago

City Of Mitcham, Australia Westpac Group Full time
{"title": "Consumer Connect Banker Role Overview", "content": "Role Overview

As a Consumer Connect Banker, you will be the friendly voice guiding our customers through their banking journey. You will handle a variety of customer inquiries, from simple account balances to complex product-related issues. Your exceptional communication skills will be essential as you build rapport and resolve customer concerns efficiently.

Key Responsibilities
  • Providing top-notch customer service through inbound calls
  • Resolving customer inquiries accurately and promptly
  • Promoting Westpac products and services
  • Contributing to a positive customer experience
What We Offer

We are seeking enthusiastic individuals with a passion for helping others. You will need strong communication and problem-solving skills to excel in this role. Previous customer service experience is a plus, but not essential.

We offer a supportive culture, competitive remuneration, and a great culture. Joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules, and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans, and reservists, and Indigenous Australians to apply.

", "requirements": "Requirements
  • Exceptional customer service skills
  • Strong communication and interpersonal abilities
  • Ability to multitask and prioritize effectively
  • Proficiency in computer systems and applications
  • A positive and can-do attitude
", "benefits": "Benefits
  • Opportunity to work overtime
  • Penalty rates will apply
  • Full training provided from day one to ensure your success in the role
  • Flexibility to work from home 3 days a week post-training
  • RG146 national accreditation will be provided
  • Incremental salary increases will be applied as you progress through the training journey
", "culture": "Our Culture

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules, and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

", "how_to_apply": "How to Apply

Start here. Just click on the APPLY or APPLY NOW button.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans, and reservists, and Indigenous Australians to apply.

", "contact": "Contact Us

If you have questions about the recruitment process, please email [email address].

Do you need reasonable adjustments during the recruitment process? We can provide reasonable adjustments for individuals with disability and/or neurodiversity.

", "tags": "#J-18808-Ljbffr"}

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