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Customer Service Representative

2 months ago

City of Banyule, Australia Alinta Energy Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Alinta Energy. As a key member of our customer-facing team, you will be responsible for addressing customer complaints and concerns in a professional and empathetic manner.

Your primary goal will be to resolve customer complaints in a timely and effective manner, while showcasing the value of the Alinta Energy brand and our commitment to exceptional service. This role requires strong communication and interpersonal skills, as well as the ability to work collaboratively with internal teams and external partners.

Key Responsibilities
  • Investigate and resolve customer complaints in accordance with our quality-driven complaint handling framework
  • Develop solutions for a range of customer complaints, coordinating with internal teams and external partners as needed
  • Ensure strict adherence to the Goodwill Credit framework and our core business values
  • Collaborate with the team to achieve annual strategy goals and KPIs
Requirements
  • Outstanding verbal and written communication skills
  • Skilled in complaint investigation, de-escalation strategies, conflict management, and resolution techniques
  • Strong interpersonal abilities, including negotiation and soft skills
  • Experience with Microsoft Office and exposure to the Resolve system is desirable
  • Proven ability to excel in a collaborative team setting
What We Offer

We offer a range of benefits and perks, including flexible working arrangements, energy discounts, and career growth opportunities. If you are a proactive and customer-focused individual with experience in a similar role, we would love to hear from you.