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About City FM Australia
City FM Australia is a leading provider of facilities management, engineering, and energy solutions. Our team is dedicated to delivering safe, successful, and sustainable outcomes for our partners.
The Opportunity
We are seeking an enthusiastic and motivated customer service representative to join our fast-paced and professional team. As a customer service representative, you will have the opportunity to support our valued customer, Coles, and take your career to the next level.
Key Responsibilities
- Manage a high volume of inbound and outbound calls to provide exceptional customer service.
- Resolve and escalate customer problems in a timely and professional manner.
- Capture data accurately and work towards realistic key performance indicators (KPIs).
- Build relationships and rapport with customers to provide a positive experience.
Requirements
- 12 months of experience working in a help desk or call center environment.
- Exceptional customer service focus and excellent communication skills.
- Strong attention to detail and ability to work in a fast-paced environment.
- Ability to attend on-site paid training.
What We Offer
- A supportive and encouraging team environment.
- Opportunities for career progression and professional development.
- A competitive salary and benefits package.
- A fun and dynamic work environment with a focus on work-life balance.
