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Customer Service Representative

2 months ago

City of Melton, Australia Australian Smile Group Full time

About Us:

Australian Smile Group is a leading provider of educational and childcare services, dedicated to fostering positive and lasting relationships with schools and childcare centers across Australia.

Our mission is to enhance the quality of educational and childcare experiences by providing exceptional support and services. We are seeking a highly motivated and driven Customer Service Representative to join our dynamic team and play a pivotal role in our outreach and relationship management efforts.

**Job Overview:**

As a Customer Service Representative at Australian Smile Group, you will be the key liaison between our company and educational institutions, including schools and childcare centers. Your primary responsibility will be to engage with these institutions via phone calls, address their inquiries, and facilitate effective communication and collaboration between them and our organization.

**Key Responsibilities:**

  1. Initiate and manage calls to schools and childcare centers to discuss our services, address questions, and gather feedback.
  2. Develop and maintain strong relationships with school administrators, childcare center directors, and other key contacts.
  3. Act as the main point of contact for educational institutions, ensuring accurate and timely communication of information between the institutions and Australian Smile Group.
  4. Address and resolve any issues or concerns raised by schools and childcare centers, ensuring a high level of customer satisfaction.
  5. Maintain detailed and accurate records of interactions, including call logs, feedback, and follow-up actions in our CRM system.
  6. Work closely with internal teams to ensure that the needs and feedback of schools and childcare centers are addressed and integrated into our service offerings.
  7. Provide regular updates and reports on outreach activities, customer feedback, and any emerging trends or issues.

**Qualifications:**

  1. Experience: Previous experience in a customer service or sales role is preferred. Experience in an educational or childcare-related field is a plus.
  2. Communication Skills: Excellent verbal communication skills with the ability to convey information clearly and professionally.
  3. Interpersonal Skills: Strong relationship-building skills and the ability to engage effectively with a diverse range of contacts.
  4. Problem-Solving: Ability to think critically and resolve issues efficiently while maintaining a positive attitude.
  5. Organizational Skills: Strong organizational skills with attention to detail and the ability to manage multiple tasks and priorities.
  6. Tech-Savvy: Proficient in using CRM systems, Microsoft Office Suite, and other relevant software.
  7. Enthusiasm: A genuine interest in supporting educational and childcare institutions and contributing to their success.

**Benefits:**

  1. Competitive salary and performance-based incentives.
  2. Comprehensive training and professional development opportunities.
  3. Supportive and collaborative work environment.
  4. Opportunity to make a positive impact in the educational and childcare sectors.