Customer Support Specialist

2 weeks ago

City of Parramatta Council, Australia beBeeClaimsProfessional Full time $60,000 - $80,000
Job Description

This is an exciting opportunity to support individuals on their recovery journey after a motor vehicle accident. As part of our team, you will play a vital role in helping people get back on track.

You will guide eligible claimants through the common law compensation process for motor vehicle accidents, helping them seek damages for economic and non-economic loss while ensuring all criteria are met and documentation is completed within the required timeframe.

Our team is dedicated to delivering compassionate customer service that truly makes a difference in the lives of our customers.

Requirements

To be successful in this role, you will need:

  • Experience in insurance claims or allied health (highly regarded).
  • A strong customer-first mindset and a genuine desire to help others.
  • Resilience and composure to support people during vulnerable moments.
  • Confidence in decision-making and ownership of outcomes.
  • Excellent active listening skills and the ability to guide customers with clarity and care.
  • Solid computer literacy and adaptability to new systems and technologies.
Benefits

We offer a range of benefits to support your work-life balance including hybrid working, life leave, wellbeing coaching, and flexible leave options.

About Us

We are committed to creating an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements or alternative work arrangements, please contact us.

Equal Employment Opportunity: We are an equal opportunity employer and are required to comply with equal employment opportunity legislation in each jurisdiction we operate.

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