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Healthcare Complaints Officer

2 months ago

Adelaide, South Australia SA Health Full time
Job Summary

We are seeking a skilled and experienced professional to join our team as an Assessment Officer. This role is responsible for planning, coordinating, and undertaking a range of complaint receipt, assessment, and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC).

Key Responsibilities
  • Provide a responsive first point of contact service to consumers, clients, and health services in relation to complaint enquiries under the Health and Community Services Complaints Act 2004.
  • Identify and analyse complex complaints and provide expert advice, assistance, and information.
  • Coordinate and conduct preliminary inquiries, including analysing complaint-related information, undertaking negotiation and facilitation processes with all parties, and advising complainants and service providers of outcomes.
Requirements
  • A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position.
  • Immunisation requirements apply to this role.
Working with Us

SA Health is committed to promoting diversity and flexible ways of working. We encourage applicants to discuss flexible working arrangements for this role.