Healthcare Complaints Officer

1 month ago


Adelaide, South Australia SA Health Full time

Job Summary:

The Assessment Officer is responsible for planning, coordinating and undertaking a range of complaint receipt, assessment and resolution functions and services for the Health and Community Services Complaints Commissioner (HCSCC).

Key Responsibilities:

  • Provide a responsive first point of contact service to consumers, clients and health services in relation to complaint enquiries under the Health and Community Services Complaints Act 2004 (the Act).
  • Identify and analyse complex complaints and provide expert advice, assistance and information.
  • Coordinate and conduct preliminary inquiries, including analysing complaint-related information, undertaking negotiation and facilitation processes with all parties, and advising complainants and service providers of outcomes.

Requirements:

  • A National Police Certificate (NPC) for employment involving no contact with vulnerable groups is required for this position.
  • Immunisation requirements apply to this position.

Working with SA Health:

SA Health promotes diversity and flexible ways of working. Applicants are encouraged to discuss flexible working arrangements for this role.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.



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