Healthcare Administration Support Officer
3 weeks ago
About the Opportunity
We are seeking a skilled and compassionate Healthcare Administrator to join our Paediatric Medicine team as a Ward Clerk. This role is responsible for providing front-line ward service, including directing visitors and maintaining good public relations. The ideal candidate will have a comprehensive knowledge of office operations and procedures, as well as good working knowledge of medical terminology.
Key Responsibilities:
- Provide exceptional patient care and support to patients and their families.
- Ensure prompt handling of enquiries regarding patient welfare by directing them to relevant nursing or medical staff.
- Maintain and prepare patient files/folders/noticeboards for admissions.
- Liaise with shift coordinator, NUM/ANUM, and ward staff regarding patient movements, admissions, discharges, and appointments.
- Book patient follow-up appointments in accordance with Corporate Administration Services guidelines.
- Utilize relevant information technology systems for ward maintenance and maintain accurate patient data on systems like HOMER and OACIS.
- Ensure maintenance of confidential patient Unit Records by accurate filing and checking of reports, results, name labels, and continuation sheets.
About You
To be successful in this role, you will have:
- Comprehensive knowledge of office operations and procedures.
- Good working knowledge of medical terminology.
- Skilled in using Windows and Microsoft Office products (Word, Excel, Outlook) with previous experience in administrative roles.
- Ability to provide guidance to management and staff while maintaining integrity and confidentiality in sensitive matters.
- Convey complex issues clearly, both verbally and in writing, to diverse audiences.
- Handle situations involving staff and patients with sensitivity and understanding.
- Operate under limited direction to meet deadlines and achieve objectives amidst competing priorities.
What We Can Offer
- A competitive salary package with a range of benefits, including living expenses, meal entertainment expenses, and access to Fitness Passport.
- Access to generous leave provisions and professional development opportunities.
- Support for you and your family via our Employee Assistance Program.
About Us
The Women's & Children's Health Network is the state's leading provider of best practice health care for women, babies, children and young people across South Australia. We offer specialist care for children with acute and chronic conditions, state of the art maternity and obstetric care services, community based services, and specialist programs including Mental Health, Child & Family Health services, Youth and Aboriginal Health services.
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