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Dynamic Knowledge Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeKnowledge Full time $90,000 - $120,000
Transforming Knowledge into Impact

We are seeking a dynamic professional to lead the charge in transforming how our teams access, share, and apply knowledge through our platform.

Key Responsibilities:
  • Develop and execute a knowledge adoption strategy that aligns with business goals and drives engagement as the central knowledge hub for IT service management processes.
  • Collaborate with cross-functional teams to embed knowledge practices into daily workflows and business processes.
  • Monitor usage and engagement metrics within the platform, using insights to refine content, improve discoverability, and inform future campaigns.
  • Create engaging learning experiences through visual guides, walkthroughs, and short videos, while leading training sessions, onboarding support, and awareness campaigns to build confidence and capability in using the platform for knowledge management.
  • Ensure content is easy to navigate and understand, aligning it with user needs and organisational goals.
  • Continuously improve knowledge systems and processes through regular audits, stakeholder feedback, and data-driven enhancements.
Requirements:
  • A strong understanding of knowledge management principles, especially in service delivery environments.
  • Experience with similar platforms, including knowledge base configuration, user engagement, and adoption strategies.
  • Excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.
  • Content design and enablement expertise, including creating visual guides, walkthroughs, and training materials.
  • Data-driven mindset, with the ability to interpret usage metrics and feedback to improve knowledge practices.
  • Project coordination skills, with experience running awareness campaigns, workshops, and onboarding initiatives.
  • Familiarity with accessibility and content standards, ensuring materials are inclusive and aligned with organisational policies.
  • A collaborative approach, working across teams to embed knowledge into business processes and support continuous improvement.
Preferred Qualifications & Certifications:
  • A bachelor's degree in information technology or a related field (desirable).
  • Certification in knowledge-centred service or similar knowledge frameworks,
  • Qualifications in instructional design, digital learning, or content strategy.
  • Familiarity with change management methodologies (e.g., Prosci, ADKAR).
Becoming a part of our team offers many benefits, including:
  • The opportunity to work with a talented and dynamic group of professionals.
  • A chance to develop your skills and expertise in knowledge management.
  • A supportive environment that encourages collaboration and continuous learning.