Knowledge Manager

19 hours ago

Sydney, New South Wales, Australia beBeeKnowledge Full time

Job Overview

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The role of the Knowledge Management Advisor will be to provide strategic management and delivery of multiple initiatives through the creation and development of required Standard Operating Procedures and User Guides. The position will support operational teams with the management of knowledge artefacts.

Key Responsibilities:

  • Develop, maintain and lead an engagement model with key stakeholders on behalf of the Knowledge Team.
  • Lead delivery of changes which are internally identified within Group Financial Crime Operations (FCO) to uplift existing knowledge artefacts.
  • Develop, deploy, and maintain best practice knowledge to sustain or improve the capability and effectiveness of FCO knowledge artefacts.
  • Monitor and manage changes that are submitted through the FCO Change Front door and where required, undergo triage and participate in Change Review meetings with stakeholders.
  • Maintain a centralised catalogue of knowledge materials, with consideration for audience, reviewers and owners.
  • Owning and maintaining a simple, clear and consistent document control standard for all knowledge resources in alignment with corporate standards.
  • Reporting and analysing change data to monitor and highlight continuous improvement opportunities by identifying patterns.
  • Delivering committed knowledge artefact uplift / creation within agreed timeframe.
  • Migrating existing knowledge articles from legacy structure to SharePoint knowledge management.
  • Use appropriate formatting and multimedia to enhance documentation in compliance with documentation guidelines.

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