Transformative Knowledge Manager

1 day ago

Sydney, New South Wales, Australia beBeeKnowledge Full time $100,000 - $120,000

Job Title: Knowledge Management Specialist

Join our dynamic team as a Knowledge Management Specialist and take the lead in transforming how our teams access, share, and apply knowledge through our ServiceNow platform.

Job Description

This is an exciting opportunity to build a knowledge-driven culture by guiding teams in understanding how knowledge can enhance service delivery, improve efficiency, and drive better outcomes. You will work closely with service delivery teams, content owners, and platform stakeholders to ensure knowledge is easy to find, use, and maintain.

Your key responsibilities will include:

  • Developing and executing a KM adoption strategy that aligns with business goals and drives engagement with ServiceNow as the central knowledge platform for IT Service Management processes.
  • Collaborating with cross-functional teams (e.g. IT, service delivery, internal communications) to embed KM practices into daily workflows and business processes.
  • Monitoring usage and engagement metrics within ServiceNow, using insights to refine content, improve discoverability, and inform future campaigns.
Required Skills and Qualifications

We are looking for a highly skilled and experienced candidate who possesses:

  • A strong understanding of Knowledge Management principles, especially in service delivery environments.
  • Experience with ServiceNow or similar platforms, including knowledge base configuration, user engagement, and adoption strategies.
  • Excellent communication and facilitation skills, with the ability to engage diverse stakeholders and translate technical concepts into practical guidance.
  • Data-driven mindset, with the ability to interpret usage metrics and feedback to improve KM practices.
Benefits

As a member of our team, you will enjoy:

  • A dynamic and collaborative work environment.
  • The opportunity to make a real impact on our organization's success.
  • A competitive salary and benefits package.
About Us

We are a leading organization dedicated to making a positive impact on our community. We strive to be Open & Dynamic, transparent, and focused on delivering quality outcomes. Our people conduct themselves with integrity, striving for excellence in their work and promoting the public interest.

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