IT Knowledge Manager

1 day ago

Sydney, New South Wales, Australia beBeeKnowledgeManager Full time $90,000 - $120,000
Job Overview

We are seeking an experienced professional to play a key role in optimising knowledge management and asset tracking within IT Service Operations.

The successful candidate will ensure that essential IT knowledge is captured, organised, and easily accessible, while IT assets are effectively managed to support seamless service delivery.

This is an excellent opportunity for a skilled analyst to utilise their expertise in knowledge management, asset tracking, and IT service improvement.

About the Role
  • Develop and maintain comprehensive knowledge base systems.
  • Track and manage physical and digital IT assets across the organisation.
  • Identify and implement enhancements to knowledge and asset management processes to drive efficiency and productivity.
  • Collaborate with IT leaders, service owners, and technical teams to ensure assets and knowledge resources are effectively utilised.
  • Monitor key performance metrics and provide insights to improve knowledge sharing and asset utilisation.
Key Requirements
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • Certification in ITIL, Knowledge Management (KM Institute), or Asset Management (ISO 55001) is highly desirable.
  • Experience in knowledge management, asset tracking, or ITSM within an IT service environment.
  • Proven ability to analyse asset usage trends and knowledge base performance to drive improvements.
Benefits

This role offers a unique opportunity for a motivated and analytical professional to make a significant impact on our IT operations.

The ideal candidate will possess strong expertise in knowledge management, asset tracking, and IT service improvement.

We offer a dynamic and supportive work environment, where you will have the opportunity to grow and develop your skills.

About You

You will thrive in this role if you are a detail-oriented and analytical professional with a passion for improving IT processes.

A strong understanding of ITIL frameworks, service delivery processes, and asset lifecycle management is highly desirable.

You will be working closely with IT teams, service owners, and cross-functional stakeholders, so excellent communication and collaboration skills are essential.

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