Customer Service Team Lead

2 weeks ago

Brisbane, Queensland, Australia CEVA Logistics Full time
Job Description

As a Customer Service Supervisor at CEVA Logistics in Eagle Farm QLD, you will oversee customer service operations to ensure our clients receive excellent service across all interactions. This role is crucial in maintaining smooth departmental functions, managing client relationships, and ensuring all service tasks are completed to the highest standards.

Key Responsibilities
  • Ensure all customer information is accurate and current, manage account credit statuses, and provide proactive updates on delivery schedules, shipment queries, and service requirements
  • Collaborate with warehouse and operational staff to fulfill client requirements, resolving any service-related issues swiftly
  • Develop and maintain client-specific Standard Operating Procedures (SOPs) in alignment with organisational standards
  • Address customer complaints and resolve issues promptly to maintain a high level of customer satisfaction
  • Promote our range of services, including import, export, and value-added offerings, to support business growth and strengthen client relationships.
Requirements
  • Experience in customer service within freight forwarding
  • Strong people management skills, with the ability to coach and lead a team in a fast-paced logistics environment to meet service goals and uphold high performance standards
  • Excellent interpersonal, written, and verbal communication skills, enabling effective and professional interactions with clients, carriers, and internal teams across multiple levels
  • Demonstrated organisational skills, with the capability to manage complex shipments, prioritise effectively, and perform well under time-sensitive conditions
  • Proficiency in freight forwarding and customer management software, with CargoWise experience highly preferred, alongside strong general computer skills, including Microsoft Office
What We Offer

In addition to a challenging and rewarding work environment and an estimated salary of AU$90,000 - AU$110,000 per annum, we offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

CEVA Logistics is proud to be an equal employment opportunity workplace. We welcome and encourage all qualified applicants, who will receive consideration for employment without regard to indigenous status, race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other characteristic.

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