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Expert Technical Advisor

3 weeks ago

Adelaide, South Australia beBeeTechnical Full time $90,000 - $120,000
Technical Advisory Role Overview

The Technical Advisory plays a pivotal role in delivering expert technical guidance and strategic support to clients. Leveraging extensive industry experience and deep technical knowledge, this role involves understanding client environments and translating their needs into effective solutions.

This includes diagnosing and resolving complex technical issues while proactively identifying opportunities for infrastructure improvement and optimisation. Strong collaboration across cross-functional teams is required, including internal stakeholders, client representatives, and third-party vendors, to facilitate clear communication, drive issue resolution, and ensure alignment on technical strategies and outcomes.

Key Responsibilities:
  • Provide expert technical support and guidance to users and stakeholders, resolving complex technical issues across hardware, software, network, and multi-platform environments.
  • Engage in project and consultative based activities.
  • Act as a senior escalation point for high-impact or priority technical incidents, assessing severity, coordinating with internal teams or external vendors, and driving effective resolution.
  • Mentor and support junior engineers, offering technical direction and aligning their efforts with best practices and service delivery goals. Provide constructive feedback to leadership on skills gaps and development opportunities within the team.
  • Promote and maintain a documentation-first culture by creating, reviewing, and improving technical documentation to ensure consistent knowledge sharing and enhance service quality.
  • Accurately record technical activities and time in relevant systems to support client reporting, resource planning, and profitability tracking.
  • Identify and lead opportunities for continuous improvement across technical processes, collaborating with stakeholders to streamline, automate, or optimise service delivery.
  • Build strong relationships with vendors and third-party providers to manage escalations and resolve technical issues outside internal control.
  • Stay current with emerging technologies and industry trends to continuously develop technical expertise and contribute to innovation in technical support.