Advanced Technical Advisor

4 days ago

Adelaide, South Australia beBeeTechnical Full time $90,000 - $120,000

Senior Technical Expert

Deliver advanced technical expertise and strategic guidance to clients, driving customer satisfaction and outcome-driven results.

Key Responsibilities
  • Provide expert technical support and guidance to users and stakeholders, resolving complex issues across hardware, software, network, and multi-platform environments.
  • Engage in project and consultative based activities.
  • Act as a senior escalation point for high-impact or priority incidents, assessing severity, coordinating with internal teams or external vendors, and driving effective resolution.
  • Mentor and support junior engineers, offering technical direction and aligning their efforts with best practices and service delivery goals.
  • Promote and maintain a documentation-first culture by creating, reviewing, and improving technical documentation to ensure consistent knowledge sharing and enhance service quality.
  • Accurately record support activities and time in relevant systems to support client reporting, resource planning, and profitability tracking.
  • Identify and lead opportunities for continuous improvement across support processes, collaborating with stakeholders to streamline, automate, or optimize service delivery.
  • Build strong relationships with vendors and third-party providers to manage escalations and resolve infrastructure or application issues outside internal control.
  • Stay current with emerging technologies and industry trends to continuously develop technical expertise and contribute to innovation in IT support.

This role demands a deep understanding of technical environments, excellent problem-solving skills, and the ability to communicate complex ideas effectively. The ideal candidate will be able to work independently, prioritise tasks, and collaborate with colleagues to deliver exceptional results.

About This Role

We seek an experienced Senior Technical Consultant to provide advanced technical support and guidance to clients, develop and maintain technical documentation, and collaborate with stakeholders to improve service delivery.

The successful candidate will have a proven track record of delivering technical expertise and strategic guidance to clients, with a strong focus on customer satisfaction and outcome-driven results.

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