Patient Scheduling Coordinator

1 week ago

Sydney, New South Wales, Australia beBeePatientBooking Full time $66,000 - $83,000

We are seeking a highly skilled and experienced officer to join our team. The successful candidate will be responsible for scheduling and booking patient appointments across all GenesisCare Oncology sites.

The ideal candidate will have exceptional administration experience, strong communication skills, and the ability to work independently in a fast-paced environment. They will also possess a collaborative approach to working with the wider administration team and both internal and external customers.

Key Responsibilities:

  • Ensure high-level patient service is provided, meeting patient needs, maintaining patient service levels, and monitoring and reacting to patient feedback.
  • Provide customer service for face-to-face and telephone contact.
  • Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
  • Book and confirm patients for planning CT, treatment, nursing review, procedures, and consultations.
  • Maintain appointment diaries and take initiative to ensure sessions are fully booked.

Requirements:

  • Exceptional medical administration experience and medical terminology with previous experience working in busy medical clinics.
  • High-level communication skills, providing excellent patient care and communication.
  • Strong organisation and communication skills.
  • Ability to work successfully, independently, and in a fast-paced team environment.
  • Exceptional phone manner and ability to handle a high volume of patient tasks and enquiries.
  • High attention to detail and excellent organisational skills to enable resolution of urgent matters and time-critical medical appointments.
  • Proficiency in clinical administration systems, as well as Microsoft Office software.

Benefits:

  • Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
  • Internal and external training and development opportunities.
  • Close-knit internal community.
  • All employees and their family members have access to free confidential support that is completely external to GenesisCare.
  • Enhance your holistic wellbeing with our Full Circle wellbeing program.
  • Learn and grow with our award-winning development programs.
  • Free access to thousands of LinkedIn training courses.
  • Range of benefits available: Qantas membership discount, Anytime Fitness Gym membership discount, 12 weeks paid parental leave, Bupa discount.

About us:

We aim to build a culture of care that is patient-focused and performance-driven. Our people promise is 'do your life's best work, by always growing, having a profound human impact, and making great things happen together.'

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