Resort Ambassador
3 weeks ago
We are a global leader in the vacation ownership industry, with over 19,000 associates working together to deliver exceptional experiences for millions of travelers worldwide. Our mission is to put the world on vacation, and we're always looking ahead to what's next.
As a Guest Experience Host at our Surfers Paradise resort, you'll be part of a dynamic team that delivers outstanding customer service and creates unforgettable memories for our guests. Your enthusiasm, passion for hospitality, and excellent communication skills will shine in this role.
Key Responsibilities:- Manage guest interactions, ensuring a seamless check-in process and providing personalized support throughout their stay
- Schedule owner updates and Club presentations, sharing the benefits of traveling within Wyndham Destinations' community
- Greet and register owners and guests, showcasing our resort's amenities and services
- Provide information on local area attractions, helping guests make the most of their vacation
- Complete department-related paperwork, maintaining accurate records and meeting deadlines
- Utilize communication equipment, including telephones, facsimiles, and computers, to stay connected with colleagues and guests
- Meet targets and KPIs set by the business, driving sales and revenue growth
- This role requires flexibility, including weekend and public holiday shifts
- Previous experience in a similar hotel or hospitality role
- A genuine passion for customer service and delivering exceptional experiences
- Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues
- Enthusiasm, self-motivation, and a positive attitude, with a focus on continuous learning and improvement
- Immaculate presentation and professional grooming standards
- High levels of computer literacy, with experience using PMS systems an advantage
- The ability to recognize and solve problems in the workplace, driving efficiency and effectiveness
Build your career with a value-driven organization that promotes continual growth and development for its people. Enjoy discounted hotel stays across Australia, Fiji, and New Zealand, as well as great career development opportunities.
Estimated Salary: $60,000 - $80,000 per annum
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