Resort Ambassador and Sales Professional

3 weeks ago


Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
Exceptional Guest Experiences at Travel + Leisure Co.

We are a value-driven organisation that promotes continual growth and development for its people. Our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. We have more than 19,000 associates who put the world on vacation at over 270 vacation club resort locations across the globe.

Key Responsibilities:
  • Greet and register owners and guests
  • Provide information on local area attractions and amenities
  • Complete all department-related paperwork in a timely manner
  • Utilise various communication equipment including telephones, facsimiles and computers
  • Meet with guests face-to-face to generate sales appointments for our sales centers located at our amazing resorts and via livestream
  • Establish commonality and build rapport with customers to deliver exceptional experiences
  • Work closely with the resort operations team to provide a high level of service and seamless transition for owners and guests through the check-in process
  • Clearly articulate the benefits of travelling within the Wyndham Destinations community
  • Meet targets and KPI's as set by the business
  • This role requires flexibility, including availability for weekend and public holiday shifts
What You'll Bring:
  • Previous experience in a similar hotel position, preferably with customer-facing responsibilities
  • Genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiastic, self-motivated and positive individual with immaculate presentation and professional grooming standards
  • High levels of computer literacy and ability to learn new systems quickly
  • Experience with PMS systems (e.g. Hirum, Fidelio, Opera) is an advantage
  • Ability to recognise and solve problems in the workplace
  • Flexible schedule with ability to work nights, weekends, public and school holidays
Why Work with Us?

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighbouring communities, and the customer experience.


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