Destination Experience Ambassador

7 days ago

Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

At Wyndham Destinations, We Put the World on Vacation

We are a value-driven organisation that promotes continual growth and development for our people. As a Destination Experience Ambassador, you will play a vital role in delivering exceptional customer experiences across our 270 vacation club resort locations worldwide.

About the Role:

  • You will be responsible for greeting and registering of owners and guests, providing information on local area attractions, and completing all department-related paperwork.
  • Using communication equipment such as telephones, facsimiles, and computers to meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream.
  • You will establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
  • Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
  • You will clearly articulate the benefit of traveling within Wyndham Destinations community and meet targets and KPI's as set by the business.
  • This role requires you to be available for weekend and public holiday shifts.

Your Benefits:

  • Build your career with a company that offers professional development funding.
  • Enjoy discounted hotel stays across Australia, Fiji, New Zealand, and other destinations.
  • Experience great career development opportunities in a dynamic and supportive environment.

About You:

  • You will have previous experience within a similar hotel position.
  • Genuine passion for customer service and the local area.
  • Excellent communicator with strong interpersonal skills.
  • Enthusiastic, self-motivated, and positive individual.
  • Immaculate presentation and professional grooming standards.
  • High levels of computer literacy.
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous.
  • The ability to recognise and solve problems in the workplace.
  • Able to work a flexible schedule, including nights, weekends, public and school holidays.

About Us:

We are a global hospitality company that puts the world on vacation. Our more than 19,000 associates deliver exceptional experiences for millions of travelers worldwide. Join us and build a career where memories start with you. Estimated salary: AU$60,000 - AU$80,000 per year.

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