Support Engineer, Data Center Operations Strategic Engineering
3 weeks ago
We are seeking a highly skilled Support Engineer to join our Data Center Operations Strategic Engineering team. As a key member of our team, you will be responsible for troubleshooting, diagnosing, and supporting massive distributed AWS systems.
Key Responsibilities- Develop tools to identify and remediate hardware issues
- Drive operational efficiency improvements over hardware fleet
- Initiate service improvements in the production environment
- Handle and troubleshoot support incidents within SLA's
- Assist in developing methods for incident reduction
- Monitor various data sources for unidentified fleet issues
- Participate in on-call rotation and provide after-hours support
- Collaborate with engineering teams to resolve customer issues
Our team is a diverse group of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. We work collaboratively to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
About AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
What We OfferWe value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We offer a range of benefits, including competitive salaries, comprehensive health insurance, and a generous parental leave policy.
Requirements- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern programming languages
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
- Experience in SQL query writing
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