Customer Service Director
7 days ago
Unlock Your Potential in a Thriving Retail Environment
Drakes Supermarkets is a leading retail industry success story, with a strong family-owned and operated private company culture. As Australia's largest independently-owned supermarket chain, we offer exciting career opportunities for ambitious professionals.
About the Role
We are seeking a highly skilled and motivated Customer Service Director to join our team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty across our stores.
Key Responsibilities
- Develop and implement customer service strategies to drive sales growth and customer loyalty
- Lead and manage a team of customer service professionals to ensure exceptional customer experiences
- Collaborate with store managers to implement customer service initiatives and drive business results
- Monitor and analyze customer feedback to identify areas for improvement and implement changes
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners
Requirements
- Proven experience in customer service leadership roles, preferably in a retail environment
- Strong leadership and management skills, with the ability to motivate and develop a team
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and partners
- Ability to analyze data and make informed decisions to drive business results
- Passion for customer service and a commitment to delivering exceptional customer experiences
What We Offer
As a Customer Service Director at Drakes Supermarkets, you will have the opportunity to work in a dynamic and fast-paced retail environment, with a strong focus on customer satisfaction and loyalty. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
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