Customer Service Director

7 days ago


Brisbane, Queensland, Australia Drakes Supermarkets Full time

Unlock Your Potential in a Thriving Retail Environment

Drakes Supermarkets is a leading retail industry success story, with a strong family-owned and operated private company culture. As Australia's largest independently-owned supermarket chain, we offer exciting career opportunities for ambitious professionals.

About the Role

We are seeking a highly skilled and motivated Customer Service Director to join our team. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty across our stores.

Key Responsibilities

  • Develop and implement customer service strategies to drive sales growth and customer loyalty
  • Lead and manage a team of customer service professionals to ensure exceptional customer experiences
  • Collaborate with store managers to implement customer service initiatives and drive business results
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners

Requirements

  • Proven experience in customer service leadership roles, preferably in a retail environment
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and partners
  • Ability to analyze data and make informed decisions to drive business results
  • Passion for customer service and a commitment to delivering exceptional customer experiences

What We Offer

As a Customer Service Director at Drakes Supermarkets, you will have the opportunity to work in a dynamic and fast-paced retail environment, with a strong focus on customer satisfaction and loyalty. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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