Customer Service Director

2 months ago


Brisbane, Queensland, Australia Retailworld Resourcing PTY Ltd. Full time
About Our Company

Retailworld Resourcing PTY Ltd. is a leading international brand specializing in outdoor and active lifestyle products.

Job Overview

We are seeking an experienced and dynamic Customer Service Manager to join our team. The ideal candidate will possess a passion for the outdoors and have a proven track record in managing customer service operations.

Key Responsibilities
  • Lead, mentor, and develop a team of customer service representatives to ensure they provide outstanding service and support.
  • Implement strategies to enhance the customer experience, focusing on the needs and expectations of outdoor enthusiasts.
  • Handle escalated customer issues and work closely with other departments to ensure timely and satisfactory resolutions.
  • Develop training programs to enhance the skills and knowledge of the customer service team.
Qualifications
  • Previous Retail Management Experience
  • Passion for outdoor activities
  • Customer-centric mindset with a commitment to delivering exceptional service
  • Ability to thrive in a fast-paced, dynamic environment
  • Excellent communication and interpersonal abilities
  • Proficiency in customer service software and CRM systems
Benefits
  • Competitive salary up to $70,000 + Super, and performance-based incentives
  • Opportunities for professional development and career advancement
  • Discounts across multiple brands
  • A collaborative and supportive work environment


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