Customer Director, QLD

7 hours ago

Brisbane, Queensland, Australia ALSTOM Gruppe Full time
Customer Director, QLD & NZ

At ALSTOM, we're committed to delivering exceptional customer experiences across our diverse portfolio of transport solutions. As a Customer Director, you'll play a pivotal role in driving business growth and nurturing key relationships with clients in QLD and New Zealand.

Your Key Responsibilities:

  1. Proactively identify and address customer needs, ensuring seamless satisfaction and loyalty.
  2. Develop and execute strategies to promote and sell existing and new products, upholding ALSTOM's high standards of ethics and compliance.
  3. Lead critical business opportunity and tender review meetings, guiding sales and tendering teams to achieve key outcomes.
  4. Influence customer decision-making processes, engaging key stakeholders to drive results and expand ALSTOM's product lines in QLD and NZ.
  5. Operate as the primary customer contact, championing a customer-centric culture and consistently measuring satisfaction.
  6. Utilise data analytics to inform decision-making, supporting services maintenance and expanding ALSTOM's product lines in QLD and NZ.

About You:

  1. Degree in Engineering or Business related field.
  2. Strong network within the Australian railway industry, including links with customer organisations.
  3. Demonstrable experience of building company strategy and executing it to deliver business growth.
  4. Excellent communication skills, with the ability to communicate at all levels and manage messaging appropriate to the audience.
  5. High proficiency in ALSTOM's products and services.
  6. Flexibility and mobility in the workplace, with a willingness to travel on the job.

What We Offer:

Join ALSTOM on a transformative journey, where you'll have the opportunity to grow and develop new skills and experiences throughout your career. Enjoy a competitive package that recognises your performance and potential, plus comprehensive and social coverage.

Our Commitment:

As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone, where diverse people are offered excellent opportunities to grow, learn and advance in their careers.

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