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Customer Service Director

2 months ago

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Unlock Your Potential in a Thriving Retail Environment

Drakes Supermarkets is a leading family-owned and operated private company, renowned for its success in the Australian retail industry. As a dynamic and growing organization, we offer exceptional career opportunities for ambitious individuals who share our passion for delivering exceptional customer experiences.

About the Role

  • Lead a high-performing team of retail professionals in a fast-paced supermarket environment.
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and enhance operational efficiency.
  • Collaborate with cross-functional teams to achieve business objectives and drive company success.
  • Foster a culture of innovation, teamwork, and continuous learning, ensuring a positive and inclusive work environment.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain a competitive edge.

Key Responsibilities

  • Supervise and mentor a team of retail staff, providing guidance, coaching, and development opportunities to enhance their skills and performance.
  • Manage store operations, including inventory management, stock control, and visual merchandising to ensure a high-quality shopping experience.
  • Develop and implement effective sales strategies, promotions, and marketing initiatives to drive sales growth and customer engagement.
  • Monitor and analyze sales data, customer feedback, and market trends to inform business decisions and drive continuous improvement.
  • Collaborate with the management team to develop and implement business strategies, goals, and objectives.

Requirements

  • Proven track record of success in a retail leadership role, with a strong understanding of customer service principles and practices.
  • Excellent communication, interpersonal, and leadership skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously.
  • Commitment to delivering exceptional customer experiences, with a focus on building strong relationships and driving customer loyalty.