Chief Customer Advocate

6 days ago

Sydney, New South Wales, Australia beBeeSolutions Full time $73,000 - $90,000
Customer Experience Leader

Achieve exceptional service delivery through effective leadership and empowerment of a high-performing support team. Foster collaboration across multiple time zones to drive customer satisfaction.

Key Responsibilities:
  • Lead a cross-functional team to deliver streamlined support operations.
  • Solve complex customer issues through collaboration with global engineering teams.
  • Drive process improvements and enhance efficiency in support services.
  • Advocate for customer needs and provide insightful feedback to product teams.
  • Analyse support metrics and trends to exceed customer expectations.
Requirements:
  • 5+ years of experience in customer support or product management.
  • Strong technical aptitude and understanding of cloud platforms.
  • Exceptional communication skills and ability to present insights to stakeholders.
  • A solutions-focused approach and ownership of problems.

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