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Drive Strategic Growth
2 weeks ago
We are seeking a seasoned professional to drive strategic account transformation, partnering with C-level executives to deliver business outcomes and foster collaboration across teams and partners.
Key Responsibilities:- Lead post-sales success initiatives, aligning Service Now offerings with customer goals and bringing industry thought-leadership to the table.
- BUILD STRONG RELATIONSHIPS WITH C-LEVEL EXECUTIVES TO DELIVER ON BUSINESS OUTCOMES.
- Collaborate strategically with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and Service Now.
- Mitigate risks and drive value by identifying potential risks to success and working with the customer and internal teams to develop strategies to overcome them.
- Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion.
- A minimum of 15 years in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations (Digital/SaaS/Enterprise Software).
- Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
- Proven track record in building and leading high-performing Customer Success or Consulting teams.
- Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
- Cross-functional leadership and ability to drive alignment in large, matrixed environments.
- Excellent communication and influencing skills, with the ability to work effectively across a global organization and foster collaboration at all levels.
- Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction.
This is an exceptional opportunity to join our team as a Strategic Account Transformation Leader. If you have a passion for driving business growth and delivering results, we encourage you to apply. Apply today to take your career to the next level
