Driving Customer Growth through Strategic Partnerships

2 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time
Senior Customer Connections Manager Job Description

The Role:

We are seeking an experienced Senior Customer Connections professional to join our team. This strategic role requires a strong grasp of customer experience design, engagement strategies, and commercial outcomes to drive sustainable growth.

The ideal candidate will have a proven track record of delivering effective solutions in a complex organization and leading the development and implementation of strategies to drive commercial outcomes.

This role is accountable for leading programs that reward loyalty and strengthen customer engagement, including the operational and technical management of customer referral programs.

Key Responsibilities:

  • Lead engagement across Health Insurance and Health Services, with accountability for delivering enterprise customer growth metrics.
  • Drive product confidence and member retention by embedding proof points across frontline teams.
  • Manage internal and external relationships essential to the effective operation of customer referral programs.
  • Evaluate and evolve referral and loyalty propositions in line with competitor activity, regulatory changes, customer needs, and market developments.

Requirements:

  • Tertiary qualifications in business, marketing or related disciplines preferred.
  • Minimum 8 years senior level management experience with a track-record of delivering effective solutions in a large and complex organization.
  • Demonstrated passion for the customer and ability to solve complex problems.
  • Significant market knowledge and experience in consumer behavior and trends.
  • Expertise in Australian healthcare legislative and regulatory environment desirable.

Benefits:

We offer a competitive remuneration package, career development opportunities, and a supportive work environment. Our people are our greatest asset, and we strive to create a workplace that values diversity, equity, and inclusion.

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