Customer Experience Champion

4 days ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $70,000 - $100,000

Job Title:

Customer Experience Champion
  • This is an exciting opportunity to work with a global SaaS provider in the hospitality tech space.

Key Responsibilities:

About the Role

We are seeking a skilled professional who can provide exceptional customer experiences and support to our partner restaurants.

  • Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region.
  • Provide a high-level of support to our partners, ensuring they gain maximum value from our platform.

Required Skills and Qualifications:

Your Profile
  • A minimum of 1-2 years experience in providing exceptional customer experiences in the B2B sector.
  • Proactive approach with a sales undertone to servicing our partners.
  • Excellent verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with external and internal stakeholders.
  • Proven experience in successfully overcoming challenging situations.
  • The ability to work autonomously and be self-disciplined.
  • Understanding of the importance of teamwork.
  • A keen eye for detail and accuracy when performing tasks.
  • Efficient time and priority management skills.
About the Team

You will work closely with the wider Customer Success team to achieve shared objectives.

About the Job

This role involves:

  • Providing ongoing support to our partners to ensure their success.
  • Developing a deep understanding of our product and service to communicate its value effectively.
  • Identifying opportunities to improve our services and implement changes as needed.

Becoming a trusted advisor to our partner restaurants by helping them maximize the benefits of our platform is key to your success in this role. You will have the opportunity to grow professionally and develop new skills while contributing to the growth and success of our organization.

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