Airport Passenger Facilitator

1 month ago


Adelaide Airport, Australia dnata Full time
Job Title: Airport Passenger Facilitator

Are you passionate about delivering exceptional customer service in a fast-paced environment? We are seeking a skilled Airport Passenger Facilitator to join our team at Adelaide International Airport.

Key Responsibilities:
  • Deliver a high standard of customer service to all passengers, ensuring their needs are met in a timely and efficient manner.
  • Direct passengers to the correct queue and specific areas within the airport, ensuring a smooth and seamless experience.
  • Ensure compliance with OH & S Regulations and Company OH & S Policies to maintain a safe working environment.
  • Report any incidents immediately and maintain awareness of reporting obligations.
  • Build strong working relationships with airport and dnata team members, promoting a positive company image.
  • Lead and participate as a team member to ensure work and company requirements are communicated accurately and in good time.
Essential Criteria:
  • Commitment to dnata values and operating procedures.
  • Adherence to all company safety, policy, procedures, and processes.
  • Desirable experience in customer service-oriented roles, with the ability to handle pressured and stressful situations.
  • Ability to work within a team, sharing information and providing support to ensure a coordinated approach to customer requirements.
  • Effective communication skills, with the ability to deal with confidential and sensitive situations.
  • Proactive self-starter, able to successfully manage multiple issues and effectively resolve them.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.

We are an equal employment opportunity employer, encouraging diversity and supporting environmental initiatives and corporate social responsibility.



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