Airport Passenger Service Representative

1 month ago

Adelaide Airport, Australia dnata Full time
Job Title: Passenger Service Delivery Agent

We are seeking a highly motivated and customer-focused individual to join our team as a Passenger Service Delivery Agent at Adelaide International Airport.

Key Responsibilities:

  • Deliver exceptional customer service to all client airlines and ensure all customer service requirements are met in a timely and professional manner.
  • Carry out passenger check-in duties and other responsibilities commensurate with the passenger service for customer airlines.
  • Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements.
  • Assist passengers during disrupted or delayed services, and provide special assistance such as wheelchair assistance to and from aircraft.
  • Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees.
  • Report any incidents immediately and maintain awareness and obligations involved in reporting incidents.
  • Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines.
  • Build strong working relationships with all dnata Airport Services team members and client airline employees/delegates.
  • Promote and maintain a positive company image, including grooming, behaviors, and service.
  • Lead and participate as a team member to ensure work and company requirements are communicated accurately and in good time.
  • Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance).
  • Comply with dnata Standard Operating Procedures and Policies.
  • Ability to speak Mandarin will be highly regarded.

Essential Criteria:

  • Commitment to dnata values and operating procedures.
  • Adhere to all company safety, policy, procedures, and processes.
  • Desirable experience in customer service-oriented roles.
  • Experience in dealing with difficult situations with clients and dealing with high-volume, personalized customer service.
  • Ability to handle pressured and stressful job situations successfully, including competing demands and priorities, including working any extra hours required.
  • Ability to work within a team, sharing information and providing support to ensure there is a coordinated approach to customer requirements during aircraft operation.
  • Ability to effectively communicate with people from a variety of different backgrounds and has the ability to deal with confidential and sensitive situations.
  • Ability to handle baggage up to 32kg.
  • Ability to assist special needs passengers, including pushing wheelchairs to assist passengers.
  • Be a proactive self-starter, able to successfully manage multiple issues and effectively resolving them.
  • Ability to work unsupervised at times and in a changing and fast-paced team environment.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test.

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.

dnata Airport Services Pty. Limited is an equal employment opportunity employer, so by coming to work with us, you'll be part of an organisation that encourages diversity, supports environmental initiatives, and corporate social responsibility. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

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