Airport Passenger Service Representative

1 month ago


Melbourne Airport, Australia dnata Full time
Job Title: Passenger Services Agent

We are seeking a highly motivated and customer-focused Passenger Services Agent to join our team at dnata Airport Services Pty. Limited.

Job Summary:

The Passenger Services Agent will be responsible for providing exceptional customer service to passengers, ensuring timely and efficient handling of check-ins, and adhering to regulatory requirements.

Key Responsibilities:
  • Customer Service: Deliver a high standard of customer service to all client airlines, ensuring all customer service requirements are met in a timely and professional manner.
  • Passenger Handling: Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines, including assisting passengers with special needs.
  • Disrupted Services: Assist passengers during disrupted or delayed services, ensuring their needs are met and they are informed of any changes.
  • Special Assistance: Provide special assistance to passengers who require it, including pushing wheelchairs to assist passengers.
Requirements:
  • Experience: Minimum of 2 years' experience in a customer service-oriented role.
  • Skills: High level of computer skills, ability to handle baggage up to 32kg, and ability to work unsupervised at times.
  • Language: Fluent in English (original language code: en).
What We Offer:

We offer a competitive salary, opportunities for career growth, and a dynamic work environment.

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance, a pre-employment medical/Drug & Alcohol test, and full vaccination.



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