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Transformation Program Director

1 month ago

Sydney, New South Wales, Australia ING Full time

We are seeking an experienced Transformation Program Director to lead our Retail Transformation initiative in ING Australia. As the linchpin of this strategic program, you will be instrumental in modernizing and transforming ING's product business to drive growth aspirations.

The Transformation program consists of several dynamic streams across Mortgages/Daily Banking, including Originations, In Life, and Collections. Reporting hierarchically to the Head of Retail and functionally to the Strategic Delivery Director, you will lead multiple program delivery streams, including Business Design, Technology Delivery, Change, PMO, and Risk.

Key Responsibilities:
  • Lead the execution of the Retail Transformation, ensuring alignment with the bank's strategic objectives (scope will include Daily Banking from a Program establishment perspective, focus long-term will be on the Mortgages scope).
  • Be accountable for the overall transformation programs' establishment, including strategic blueprint, scope, and alignment with other major ING programs of work, including endorsement from key stakeholders/sponsors.
  • Define program milestones and scope, including schedule, budget, deliverable quality, workforce planning, procurement, stakeholders, integration, and risks/issues;
  • Promote a culture of high performance and continuous improvement and innovation that values learning and a commitment to quality.
  • Provide oversight and leadership over transformation work streams, ensuring alignment to the goals of the program, stakeholder acceptance, embedding a culture of customer centricity, and supporting a strong risk culture and program diligence.
  • Foster effective collaboration between internal teams, external vendors, and stakeholders.
  • Ensure the Mortgages/Daily Banking future state meets regulatory, security, and compliance requirements.

What we're looking for:

  • A minimum of 10 years of experience in program management, preferably within financial services or technology sectors.
  • Experience with large-scale business and technology transformations with multiple stakeholders and vendors.
  • Proven experience in transformation programs with a focus on mortgages.
  • Strong knowledge of mortgage products, banking operations, processes, and regulatory requirements.
  • Demonstrated experience utilizing both agile and waterfall methodologies to successfully deliver projects.
  • Proven experience in working with partner resources and stakeholders across different time zones.
  • Excellent communication, leadership, and stakeholder management skills.

Estimated Salary: $180,000 - $220,000 per annum, based on the level of experience and qualifications.

About Us: At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large. We've built a culture that's fun, friendly, and supportive – it's the kind of place where you can be yourself and make the most of whatever you have to offer.