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Senior Client Advocate

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $65,000 - $70,000

The role of a Customer Experience Specialist is crucial in ensuring policyholders' needs are met during key lifecycle events.

Key Responsibilities
  • Manage an ongoing client base by providing proactive support and solutions.
  • Investigate and resolve client concerns to drive positive outcomes.
  • Share insights into the client experience to inform future activities.
  • Ensure compliance with policies and procedures, adhering to codes of practice.
  • Conduct needs-based analyses to deliver tailored solutions.
  • Liaise with insurance partners on behalf of clients.
  • Maintain strong stakeholder relationships across the business and partners.
  • Foster professional and positive customer experiences.
Requirements
  • Exceptional customer service skills.
  • Well-developed interpersonal and communication skills, operating with high integrity.
  • Demonstrated ability to work both in a team and autonomously.
  • Previous experience in similar roles within Financial Services/Insurance Industry.
  • Demonstrated analytical skills and problem-solving capability.
  • Strong relationship management and negotiation skills.
  • Ability to work with change and excellent problem-solving skills.
  • High attention to detail and sound knowledge of MS Office suite.