Policy Administration Specialist

2 weeks ago

Perth, Western Australia Vero Insurance Full time

Key Responsibilities:

  • Efficient and precise execution of policy management tasks, including preparing quotes, processing new business, handling endorsements, cancellations, and renewals within the relevant applications for Workers Compensation.
  • Overseeing and responding to centralized communication channels or Insurance Workflow systems.
  • Addressing and processing exceptions from offshore teams, ensuring seamless workflow for customer interactions.
  • Fostering a culture of cross-training within the team to enhance collective knowledge and skills.
  • Updating and maintaining Standard Operating Procedures (SOPs) as directed by Technical Officers or Leadership, while identifying trends to minimize exceptions and enhance customer satisfaction.
  • Assisting with Underwriting inquiries as necessary.
  • Maintaining a comprehensive understanding of our products and insurance protocols.
  • Complying with the functional alignment model to prioritize customer needs.

Qualifications:

  • Proven track record and high performance in a business operations capacity.
  • Experience in managing multiple critical deliverables in a fast-paced environment.
  • Strong attention to detail and accuracy in data entry tasks.
  • Developing problem-solving abilities, including evaluating various solutions and applying sound judgment to resolve minor issues.
  • Analytical skills, with the capability to apply underwriting guidelines and prepare recommendations for risk acceptance or declination.
  • Strong interpersonal and customer service skills, including the ability to manage challenging customer interactions and build rapport at all levels.
  • Proficiency in computer applications and navigation.

Employee Benefits:

Vero Insurance offers a range of employee benefits designed to support and reward our workforce. Some of these benefits include:

  • Exclusive Discounts: Access to special offers from numerous major retailers.
  • Product Discounts: Enjoy discounts across various products and services.
  • Learning Support: Opportunities for external learning and financial assistance for eligible employees.
  • Parental Leave: Comprehensive parental leave for primary caregivers.
  • Wellness Initiatives: Programs aimed at promoting health and financial well-being, including health insurance discounts and gym memberships.

We are dedicated to fostering a diverse and inclusive workplace that values the unique experiences and insights of our employees. We look forward to your application.

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