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Policy Administration Specialist

2 months ago

Perth, Western Australia Vero Insurance Full time

Key Responsibilities:

  • Ensure precise and prompt execution of policy management tasks, including the preparation of quotes, processing new business, handling endorsements, cancellations, and renewals through relevant applications tailored for Workers Compensation.
  • Oversee and respond to centralized communication channels or Insurance Workflow systems efficiently.
  • Manage and resolve exceptions from offshore teams, ensuring seamless workflow progression for clients.
  • Foster a culture of cross-training within the team, enhancing both personal and team capabilities.
  • Revise and maintain Standard Operating Procedures (SOPs) as directed by Technical Officers or Leadership, while identifying trends to minimize exceptions and enhance customer satisfaction.
  • Assist with Underwriting inquiries as necessary.
  • Maintain a comprehensive understanding of our product offerings and insurance protocols.
  • Commit to a customer-first approach in all operational activities.

Qualifications:

  • Proven track record of high performance in a business operations capacity.
  • Experience in managing multiple priorities in a fast-paced environment.
  • Strong attention to detail and accuracy in data entry tasks.
  • Effective problem-solving abilities, with a capacity to evaluate various solutions and apply sound judgment to resolve minor issues.
  • Analytical skills, with experience in applying underwriting guidelines and formulating recommendations for risk acceptance or declination.
  • Excellent interpersonal and customer service skills, with the ability to manage challenging customer interactions and build rapport at all levels.
  • Proficient computer skills and ability to navigate various software applications.

Employee Benefits:

Vero Insurance offers a range of employee benefits designed to support and reward our workforce. Some of these benefits include:

  • Exclusive Discounts: Access to special offers from numerous major retailers.
  • Product Discounts: Reduced rates across various products and services.
  • Educational Support: Opportunities for external learning and financial assistance for eligible employees.
  • Parental Leave: Comprehensive leave policies for primary caregivers.
  • Wellness Initiatives: Programs aimed at promoting health and financial well-being, including discounts on health insurance and gym memberships.

We are dedicated to fostering an inclusive environment that values diverse experiences and perspectives, enhancing our workforce and the service we provide to our clients.