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Luxury Hotel Reception Agent
3 weeks ago
We are seeking an experienced Hospitality Professional to join our Guest Experience Front Office team as a Reception Agent. The successful candidate will be responsible for providing exceptional service to all hotel guests, visitors and ambassadors.
The ideal candidate will possess excellent communication skills, attention to detail and the ability to multitask with ease. They will be responsible for handling tasks carefully and correctly with a sense of urgency.
This role involves actively listening and making guests feel heard, ensuring maximum guest satisfaction through effective communication and attention to detail.
Key Responsibilities:- Provide professional and personalised service to all hotel guests, visitors, and ambassadors.
- Ensure maximum guest satisfaction through effective communication and attention to detail.
- Be responsible for handling tasks carefully and correctly, with a sense of urgency.
- Minimum 6 months experience in hotels.
- Excellent organisational skills and ability to manage priorities effectively.
- Opera PMS experience is highly desirable.
- A professional appearance and attitude reflective of our brand values.
