Luxury Hotel Customer Experience Expert

3 days ago

Melbourne, Victoria, Australia beBeeService Full time $54,000 - $78,000
Guest Services Agent

The role of a Guest Services Agent is to provide exceptional customer service to guests at our luxurious hotel. As a key member of our team, you will be responsible for delivering a 5-star experience to our guests at every touchpoint.

Key responsibilities include:

  • Delivering a high level of customer service and ensuring guest satisfaction.
  • Maintaining a proactive approach to complaint handling and resolving issues in a timely manner.
  • Upselling special promotions or facilities available within the hotel to increase revenue.
  • Managing administrative tasks for guest relations and maintaining accurate records.
  • Handling internal and external phone calls and providing excellent communication skills to resolve guest queries.

To succeed in this role, you will require:

  • A positive attitude and professionalism with a passion for creating unforgettable guest experiences.
  • The ability to thrive under pressure in a dynamic environment.
  • Strong team player with excellent communication and interpersonal skills.
  • Proficient in computer systems, particularly Opera Cloud.
  • Flexibility to work a rotating roster including weekdays, weekends, holidays and nights.
  • Excellent problem-solving abilities.

By joining our team as a Guest Services Agent, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. Our hotel offers a range of benefits including competitive pay rates, opportunities for career progression and a fun and supportive work environment.

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