Luxury Hotel Customer Experience Expert

3 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $104,000 - $130,878

**Job Title:** Front Desk Agent

**About the Role:

We are seeking a highly skilled and experienced Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to guests, handling front office operations, and supporting daily hotel activities.

**Responsibilities:
  • Warmly welcome guests and assist with check-in, check-out, and billing processes.
  • Support daily front office operations to ensure a smooth and efficient guest experience.
  • Respond to guest enquiries with professionalism, care, and attention to detail.
  • Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays.
  • Assist with the pre-arrival process, including guest preferences and room allocations.
  • Take reservations and accurately handle cash and credit card transactions.
  • Build meaningful connections with guests to encourage return visits and positive reviews.
  • Demonstrate strong written and verbal communication in all guest and team interactions.
**Requirements:
  • Prior experience as a Front Desk Agent or in a related field is preferred.
  • Strong written and verbal communication skills.

  • Luxury Hotel Experience

    4 days ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $45,000 - $65,000

    Job Title: Luxury Hospitality ProfessionalWe are seeking a skilled and dedicated individual to join our team as a Luxury Hospitality Professional. In this role, you will play a key part in delivering exceptional experiences for our guests.Key Responsibilities:Ensure that all guest rooms are maintained to the highest standards of cleanliness and quality.Work...

  • Luxury Hotel Customer Experience Expert

    3 days ago

    Melbourne, Victoria, Australia beBeeService Full time $54,000 - $78,000

    Guest Services AgentThe role of a Guest Services Agent is to provide exceptional customer service to guests at our luxurious hotel. As a key member of our team, you will be responsible for delivering a 5-star experience to our guests at every touchpoint.Key responsibilities include:Delivering a high level of customer service and ensuring guest...

  • Luxury Hotel Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCareer Full time $63,000 - $86,000

    Imagine yourself as a vital component of our service commitment, creating unforgettable experiences for our guests from arrival to departure.As a Concierge, you will be the face of our hotel, utilizing your exceptional communication skills and product knowledge to exceed guest expectations.Responsibilities:Respond to guest enquiries for special arrangements...

  • Luxury Hotel Ambassador

    7 days ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $62,282 - $82,333

    We are seeking a highly skilled and experienced individual to join our hotel team as a Luxury Hotel Ambassador. This role involves delivering exceptional customer service, ensuring that every guest feels welcome and valued throughout their stay.Key Responsibilities:Provide personalized service to guests, exceeding their expectations and creating memorable...

  • Luxury Hotel Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeLuxury Full time $120,000 - $140,000

    Job Title: Luxury Hotel ManagerThe position of Luxury Hotel Manager requires an experienced professional to oversee the day-to-day operations of a 40-room boutique hotel located in the heart of Red Hill, Victoria. The hotel is known for its luxury and calm atmosphere, award-winning fine dining, and 5-star wines.Key Responsibilities:Drive exceptional...

  • Luxury Hotel Attendant

    7 days ago

    Melbourne, Victoria, Australia beBeeAttendant Full time $58,000 - $68,000

    Job OverviewWe are seeking a highly skilled Housekeeping professional to join our team at The Ritz-Carlton Melbourne. As one of our valued colleagues, you will play a vital role in delivering exceptional service and exceeding guest expectations.A career at our hotel is filled with opportunities for growth, development, and recognition. You will support the...

  • Luxury Hotel Leadership Opportunity

    7 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $125,000 - $175,000

    Lead a Luxury Hotel TeamPark Hyatt Melbourne offers guests an exceptional experience with every detail tailored to sophistication and contemporary luxury.About the Role:The successful candidate will drive customer preference, manage revenue and market share, and ensure operating costs are aligned with best practices. They will lead, coach, and mentor their...

  • Luxury Hotel Guest Experience Leader

    3 days ago

    Melbourne, Victoria, Australia beBeeGuest Full time $80,000 - $105,000

    At our luxury hotel, we support employees to develop and grow through regular training and internal promotion opportunities.**Job Description**: Reporting to the Front Office Manager, this role will manage the Front Office team operations, ensuring high guest service levels across the hotel. You are a confident person who initiates conversation, with a...

  • Luxury Hotel Leader

    6 days ago

    Melbourne, Victoria, Australia beBeeHotel Full time $150,000 - $180,000

    Leadership OpportunityWe are seeking an exceptional leader to spearhead the success of a luxury hotel.This is a rare opportunity to lead a full service luxury hotel with more than 100 team members and a loyal guest base across MICE, weddings, leisure, and spa.Drive revenue growth through innovative marketing strategies and effective sales techniques.Lift...

  • Luxury Hotel Service Representative

    7 days ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $27 - $54

    Job Title: Customer Service StaffCasual, part-time or full-time roles are available in a luxury hotel group with opportunities for further training and career development.We offer free car parking and a competitive salary. No prior experience is necessary; a great attitude is essential.Lancemore Mansion Hotel seeks customer service superstars to join its...