Current jobs related to Workforce Planning Specialist - Richmond - Australia Post

  • Workforce Planning Specialist

    2 weeks ago

    Richmond, Australia REA Group Full time

    About the RoleThe Workforce Planning Specialist will be responsible for developing and driving the implementation of strategic workforce plans that are aligned with our business goals and customer support KPIs.This role requires an experienced professional with 5-6 years of experience in customer service and workforce planning. The ideal candidate will have...

  • Workforce Planning Specialist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning RoleThe Workforce Planning Specialist will lead and support the Workforce Team responsible for developing and driving the implementation of strategic workforce plans that are aligned with our business goals and customer support KPIs.Key ResponsibilitiesEngage and support direct reports to provide roster forecasting and maintenance,...

  • Workforce Planning Specialist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning and Analytics ManagerAt REA Group, we're looking for a skilled Workforce Planning and Analytics Manager to join our Customer Solutions & Operations team. As a key member of our workforce planning team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and...

  • Workforce Planning Specialist

    2 months ago

    Richmond, Australia REA Group Full time

    Workforce Planning & Analytics ManagerAbout the RoleWe are seeking an experienced Workforce Planning & Analytics Manager to join our Customer Solutions & Operations (CSO) function. As a key member of our team, you will be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer...

  • Workforce Planning Specialist

    2 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning & Analytics ManagerAs a key member of our Customer Solutions & Operations team, you will play a critical role in driving business excellence through strategic workforce planning and analytics.Key responsibilities include:Developing and implementing workforce plans that align with our business goals and customer support KPIs.Leading and...

  • Workforce Planning Strategist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning and Analytics LeadAt REA Group, we're committed to delivering exceptional customer experiences. As our Workforce Planning and Analytics Lead, you'll play a critical role in developing and driving strategic workforce plans that align with our business goals and customer support KPIs.Key Responsibilities:Lead and support the Workforce Team...

  • Workforce Planning Manager

    1 month ago

    Richmond, Australia REA Group Full time

    Workforce Planning ManagerAt REA Group, we're seeking an experienced Workforce Planning Manager to join our Customer Solutions & Operations team. As a key member of our workforce planning team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support KPIs.Key...

  • Workforce Planning Strategist

    3 weeks ago

    Richmond, Australia REA Group Full time

    Workforce Planning and Analytics LeadAt REA Group, we're looking for a highly skilled Workforce Planning and Analytics Lead to join our Customer Solutions & Operations function. As a key member of our team, you'll be responsible for developing and driving the implementation of strategic workforce plans that align with our business goals and customer support...

  • Workforce Planning Strategist

    3 days ago

    Richmond, Australia REA Group Full time

    Role OverviewWe are seeking an experienced Operations Manager to lead our Workforce Planning team. In this role, you will develop and drive strategic workforce plans aligned with our business goals and customer support KPIs.About the RoleThe Customer Support team sits within our Customer Solutions & Operations (CSO) function. CSO is accountable for...

  • Strategic Workforce Planning Manager

    1 month ago

    Richmond, Australia Australia Post Full time

    {"title": "Strategic Workforce Planning Role", "content": "About the OpportunityAustralia Post is embarking on a transformative journey, and we're seeking an experienced Strategic Workforce Planning Manager to support our people strategy. This role focuses on delivering comprehensive strategic workforce plans for the enterprise and business units to drive...

  • El1 Ncc Workforce Planning

    5 months ago

    Richmond, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** The Contact Centre is the main communication channel for people to contact this Federal Government Agency. This role is a team leadership position and will provide leadership, control, planning, resource management and performance management. This is a 12 month assignment, based in Dandenong or Richmond and will be...

  • Senior Manager, Strategic Workforce Planning

    1 month ago

    Richmond, Australia Australia Post Full time

    Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.   About the...

  • Workforce Analyst

    2 months ago

    Richmond, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Aps6 Ict Workforce Coordinator

    5 months ago

    Richmond, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a large Federal Government Agency, we are looking for an APS6 ICT Workforce Coordinator. This role will work as part of the technology business management team. This is a 12 month assignment based in Geelong or Richmond and will be working Monday - Friday, 37.5 hours per week. The APS6 ICT Workforce...

  • Portfolio Planning Manager

    1 month ago

    Richmond, Australia Australia Post Full time

    Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  About the...

  • Learning & Development Specialist

    5 months ago

    Richmond, Australia Dutton Group Full time

    As the Learning and Development Specialist you will create, facilitate, and implement innovative and high-quality learning solutions that improve the capabilities of the Dutton Automotive people. You will utilise a variety of learning methods to address skill gaps and improve overall employee performance. You will work with the People & Culture team, to...

  • Change Management Specialist

    3 weeks ago

    Richmond, Australia Australia Post Full time

    About the OpportunityWe are seeking a skilled Change Management Specialist to join our team at Australia Post. As a key member of our organization, you will be responsible for delivering effective change outcomes on customer and business change projects/programs.Key Responsibilities:Review and analyze stakeholder engagement requirements and the change...

  • Head of Business Unit Communications Specialist

    3 weeks ago

    Richmond, Australia Australia Post Full time

    About the OpportunityThe Communications team at Australia Post is seeking a seasoned professional to lead our Business Unit Communications team. As a key member of the Communications Leadership Team, you will play a vital role in protecting and enhancing Australia Post's reputation and social licence to operate.Key ResponsibilitiesDevelop and execute...

  • Senior Capability Specialist

    1 week ago

    Richmond, Australia REA Group Full time

    About the RoleThe Culture & Capability team is seeking a skilled Senior Capability Specialist to join their team in Melbourne.As a key member of the team, you will play a critical role in scaling capability across REA to mobilise our Strategic Workforce Planning agenda.Using our REA Enterprise Framework, you will design and deliver engaging and innovative...

  • Learning & Development Specialist

    5 months ago

    Richmond, Australia Dutton Automotive Full time

    **Company Description** Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services. Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000...

Workforce Planning Specialist

2 months ago

Richmond, Australia Australia Post Full time
About the Opportunity

Australia Post is seeking a skilled Workforce Planning Analyst to join our team. As a key member of our Workforce Planning team, you will be responsible for building and providing schedules, forecasts, and models that review and optimize contact centre performance in line with available resources and business imperatives.

Key Responsibilities
  • Develop, refine, and deliver relevant forecasts, schedules, models, and reports to inform and support business decisions.
  • Monitor and advise on the Contact Centre's performance against operational objectives, identifying areas for improvement and implementing strategies to optimize resource utilization.
  • Plan and strategize monthly, quarterly, half-year, and annual initiatives, including recruitment, training, and project needs, to ensure optimal workforce alignment.
  • Advise and implement transactional, tactical, and strategic plans that deliver to optimal utilization of resources, driving business growth and efficiency.
  • Collect, maintain, and monitor data and systems that support the Workforce Team and its deliverables, ensuring data accuracy and integrity.
  • Monitor, manage, and advise on budget-impacting activities, such as shrinkage and leave management, to minimize financial impact.
  • Monitor staffing levels and alignment to budget parameters, ensuring optimal resource allocation.
About You

We are looking for someone with previous Workforce Planning experience and an understanding of contact centre metrics, performance drivers, and technologies. This role will suit someone who understands and is able to build and articulate complex forecast modelling and scenario planning methodologies.

You will also need:

  • Excellent communication, relationship, and stakeholder management skills to effectively collaborate with cross-functional teams.
  • Previous experience in navigating a complex business operating environment, with a strong understanding of HR policies and procedures, OHS guidelines, awards, industrial relations provisions, and site agreements.
  • Ability to work and meet critical deadlines under pressure, with a strong attention to detail and analytical skills.
What We Offer

At Australia Post, we are committed to delivering a diverse and inclusive workplace that reflects the communities we serve. We offer a range of benefits, including:

  • A dynamic and supportive work environment that fosters growth and development.
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, including training and mentorship programs.
  • A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees.