Operations Team Lead
1 week ago
The Role
As a key member of our Operations team, the Operations Supervisor will be responsible for leading the team and ensuring the smooth deployment of our e-scooters in the field. This role requires a strong leader who can motivate and manage a team to achieve our goals.
Key Responsibilities:
- Lead the Operations team to ensure timely deployment of e-scooters and efficient retrieval and return of scooters to designated parking stations.
- Manage the Ground Patrollers and Drivers to ensure they are performing their tasks effectively and efficiently.
- Develop and implement strategies to improve the quality of service and customer experience.
- Collaborate with the City Operations Manager to identify areas for improvement and implement changes to optimize operations.
- Train and develop new team members to ensure they have the skills and knowledge needed to succeed in the role.
- Ensure compliance with Operations Standard Operating Procedures and company policies.
Requirements:
- Valid Open Class Driver Licence
- Flexible work schedule with the ability to work weekends
- Ability to lift, carry and maneuver 26-28 kg
- Experience in mobility, logistics or transportation is an advantage
- Strong leadership and communication skills
- Ability to work independently and as part of a team
- Passionate about delivering a seamless customer experience
Our Values:
Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.
Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.
Trust Facts Over Opinion
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.
Stay Curious
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.
Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.
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