
Service Excellence Manager
2 weeks ago
Customer Service Assistant Manager Job Opportunity
\We are seeking a motivated and skilled individual to join our team as a Customer Service Assistant Manager. This exciting role offers the opportunity to develop your leadership skills and contribute to the success of our business.
\- As a Customer Service Assistant Manager, you will be responsible for leading a team of customer service representatives and providing guidance on how to deliver exceptional customer experiences.\
- You will have the flexibility to tailor our store's service and product offering to meet the specific needs of customers in the local area.\
- The successful applicant will demonstrate significant front-end and POS knowledge, show unparalleled commitment to customer service, have experience in supervising team members, and be able to accurately roster staff.\
- Additionally, the ideal candidate will display passion and enthusiasm for delivering outstanding customer service and contributing to the growth and success of our business.\
- If you are a strong communicator with excellent interpersonal skills and a passion for delivering exceptional customer experiences, we would love to hear from you.
Key Responsibilities:
\- Lead a team of customer service representatives and provide guidance on how to deliver exceptional customer experiences.\
- Develop and implement strategies to improve customer satisfaction and loyalty.\
- Collaborate with other departments to ensure seamless delivery of customer service.\
- Identify areas for improvement and implement changes to enhance the overall customer experience.\
- Manage staff rotas and ensure adequate staffing levels at all times.\
- Monitor and analyze sales data to identify trends and opportunities for growth.\
- Develop and maintain relationships with suppliers and vendors to ensure timely delivery of products and services.
What We Offer:
\- A competitive salary package.\
- Opportunities for career advancement and professional development.\
- A dynamic and supportive work environment.\
- Flexible working arrangements.\
- A comprehensive benefits package.
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