Service Excellence Professional

5 days ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $30,000 - $40,000
Guest Service Ambassador

We are seeking a highly skilled and passionate Guest Service Ambassador to join our team. As the primary point of contact for our guests, you will be responsible for delivering exceptional customer experiences.

Key Responsibilities:

  • Provide warm and friendly reception to guests upon arrival, addressing immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels.
  • Process guest reservations, updates, and special requests using property management systems.
  • Act as primary point of contact for guests throughout their stay, offering prompt assistance and resolving issues.

As a key member of our team, you will be responsible for fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.

Working in this role, you will have opportunities to learn and grow within our dynamic organisation, dedicated to delivering exceptional guest experiences and fostering an outstanding workplace culture.

Requirements:
  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Excellent ability to articulate information clearly and effectively across various mediums.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Fully committed to a dynamic work schedule, including weekends, public holidays, and varying shifts.

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