Leadership and Service Excellence Manager

1 day ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $100,000 - $110,000

Job Title: Leadership and Service Excellence Manager

Are you a people leader with a passion for driving excellence in service delivery and team growth? Do you thrive on shaping high-performing teams and supporting your colleagues to achieve their best?

Job Description

As our new Leadership and Service Excellence Manager, you will lead and mentor a team of Superannuation Administrators, driving a culture of excellence, problem-solving, and innovation. You will be responsible for managing workflow, service delivery, and team growth, while being the trusted escalation point for complex queries and complaints.

You will collaborate across the business and with external stakeholders to identify opportunities to improve processes, compliance, and client experience. Your strong communication and stakeholder management skills will enable you to build effective relationships and drive results.

Key Responsibilities:
  • Lead, mentor, and inspire a team of Superannuation Administrators
  • Drive a culture of excellence, problem-solving, and innovation
  • Manage workflow, service delivery, and team growth
  • Be the trusted escalation point for complex queries and complaints
  • Collaborate across the business and with external stakeholders
Required Skills and Qualifications:

To succeed in this role, you will need:

  • A proven track record as a people leader
  • A strong understanding of superannuation and financial services
  • Excellent client service skills and the ability to stay calm under pressure
  • Strong communication and stakeholder management skills
  • Experience with Acurity and/or insurance products is a bonus but not essential
Benefits:

As our Leadership and Service Excellence Manager, you can expect:

  • Prime location with no long commute
  • Hybrid flexibility - enjoy the best of both worlds with time at home and in the office
  • Inclusive salary package
  • Additional leave allowances - plans available
  • Community day – a paid day each year to give back to causes that matter to you
  • Generous parental leave policy
  • Learn & grow – access to online learning and in-person training to supercharge your career
  • Employee share plan – be part of the company's success
  • Recognition culture – join a company who celebrate your achievements
  • Wellbeing first – 24/7 support plus benefits for you and your family

What We're Looking For: A natural leader with a passion for people, service excellence, and superannuation who thrives on bringing out the best in others.

Apply Now: If you're excited about this opportunity, please submit your application.

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