Brand Advocate

18 hours ago

Sydney, New South Wales, Australia beBeeBrand Full time $110,000 - $130,000

Job Overview:
We are seeking a skilled Brand Advocate to join our team. As a Brand Advocate, you will be responsible for ensuring that our customers achieve maximum value from our brand health data.

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  • Key Responsibilities:
  • Onboard and activate customers by setting clear success plans and achieving quick first-value milestones.
  • Run brilliant rhythms, including leading Quarterly Check-Ins, to tie product usage to outcomes.
  • Protect and grow customer relationships by spotting risk early, building save plans, owning renewals, and driving expansion.
  • Translate feedback into actionable signals for Product and Marketing teams.
  • Maintain accurate health, notes, and forecasts to avoid surprises.
  • Level up the customer journey by championing playbooks and continuously improving our customer experience.
  • Build real relationships with CMOs, Heads of Marketing, founders, and marketers through calm, clear communication.

Required Skills and Qualifications:

  • 2–4+ years in Customer Success or Account Management (B2B SaaS or adjacent).
  • Commercial chops, including GRR/NRR, negotiation, and forecasting skills.
  • Brand and marketing fluency, with an understanding of why brand matters and how to prove it.
  • Data literacy and product curiosity, with comfort guiding conversations with dashboards.
  • Excellent written and verbal communication skills across executive, user, and technical audiences.
  • Familiarity with tools like Vitally, HubSpot, Subskribe, Notion, and Google Workspace.

Benefits:

  • Competitive market rate remuneration, reviewed annually.
  • A comprehensive Employee Share Option Program (ESOP) to share in our success.
  • Progressive health and wellness benefits, including an annual wellness bonus and access to a premium EAP platform.
  • Generous parental benefits, including 12 weeks' paid parental leave for either caregiver.
  • A $1000 personal L&D budget for each employee, plus additional growth opportunities.

Culture:

Our culture thrives on complete transparency, trust, learning, and constant development and improvement. We're a tight-knit, supportive, and ambitious team driven to empower companies to use brand to drive success.

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